Privacy Policy

At Gallery Julia, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you use our website or place an order.

Information We Collect

• Name

• Phone number

• Email address

• Delivery address

• Order details

• Messages sent via contact forms or WhatsApp

How We Use Your Information

• To confirm and process your orders

• To arrange delivery within Morocco and internationally

• To communicate with you regarding your order

• To improve our services and customer experience

Data Protection
We do not sell or share your personal data with third parties, except when necessary to complete delivery services.

Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting us.

Terms & Conditions

By using this website and placing an order with Gallery Julia, you agree to the following terms:

• All artworks are handmade; slight variations are natural and part of the uniqueness of each piece.

• Some products are made to order and may require production time before shipping.

• Product colors may slightly vary depending on screen settings.

• Prices and availability may change without prior notice.

• We reserve the right to refuse any order in case of incorrect information or suspicious activity.

Payment Policy

• We accept Cash on Delivery (COD) for orders within Morocco.

• For international orders, the payment method will be discussed and confirmed with the customer before production and shipping.

• Orders are considered confirmed only after customer validation via WhatsApp or email.

Shipping Policy

• We deliver within Morocco and internationally.

• Delivery time depends on:

  • Production time (especially for handmade or custom pieces)

  • Destination country

  • Shipping carrier

• Customers will be notified once their order has been shipped.

• Gallery Julia is not responsible for delays caused by the shipping company.

Return & Refund Policy

Because our artworks are handmade and often customized:

• Returns are accepted only in the following cases:

  • The item arrives damaged

  • The wrong item was delivered

• The customer must contact us within 48 hours of delivery and provide clear photos.

• Customized or personalized artworks are non-refundable, unless damaged upon arrival.

• If approved, we may offer a replacement or a refund depending on the situation.